Find answers to the most commonly asked general questions regarding Easy-Hide-IP.

Do you retain logs?
We do retain logs for our own diagnostic purposes and in order to conform to the laws in the country our servers reside. We don’t reveal any information u...
Thu, 17 Mar, 2016 at 5:21 PM
Do you limit server switches?
No, but if we suspect the VPN is being used for purposes other than that of general anonymous surfing, we may as covered on our T&C’s, suspend the servi...
Thu, 17 Mar, 2016 at 5:22 PM
What happens if I use Easy-Hide-IP on more than one machine or give my key to someone else?
The license is your responsibility, so keep it safe. If we detect it being used from more than one place at the same time or from too many places within a...
Thu, 17 Mar, 2016 at 6:08 PM
How often do you add new locations?
We periodically review our available servers, and add new servers based on demand. If you have a suggestion of a server location you would like to see, plea...
Thu, 17 Mar, 2016 at 6:10 PM
Can I help you test the software?
We sometimes ask users to test our new products in exchange for a free license.  Please contact Support for more information.
Thu, 17 Mar, 2016 at 6:11 PM
There’s a feature I want in the software, how do I go about getting it?
Log a ticket with our Support team with the details regarding your feature request.  We’re always happy to listen to suggestions on  how we can make improve...
Thu, 17 Mar, 2016 at 6:12 PM
What is the difference between Classic and VPN protocols?
VPN protocol uses industry standard VPN protocols, whereas Classic for our Windows PC subscribers uses Easy Hide’s proprietary protocol. Your VPN connecti...
Thu, 17 Mar, 2016 at 6:16 PM
Cannot uninstall Easy-hide-IP
To uninstall the Easy-Hide-IP program; open the Control Panel on your computer, and select Uninstall a program.  Select Easy-Hide-IP from the list of instal...
Wed, 28 Jun, 2017 at 2:38 PM
Recommended alternative protocols
There  may be times when using any VPN that you find you cannot connect, or  you cannot access a particular site. On such occasions, you can always co...
Wed, 9 Jan, 2019 at 4:58 PM
Easy-Hide-IP IPv6 FAQ
Does Easy-Hide-IP support IPv6? Yes, we do. What is "IPv6"? IPv6 is a network communication protocol, which was developed to substitute...
Tue, 3 Dec, 2019 at 4:22 PM